IT Support Built For Small Businesses, Not Enterprise Budgets
Shock Technology Group provides endpoint deployment, Microsoft 365 administration, help desk support, and IT advisory services — right-sized for small teams, backed by a team that actually knows your setup.
Four Core Service Areas
Each area below reflects work we deliver directly — clearly defined, so you always know exactly what's included.
Endpoint & Device Services
Setup, configuration, and lifecycle planning for the devices your business runs on.
- Deployment & workstation configuration
- Hardware replacement planning
- Asset inventory management
Microsoft 365 & Identity
Onboarding, offboarding, and administration across your existing Microsoft 365 tenant.
- User & account provisioning
- Entra ID, Exchange, Teams, SharePoint
- License & access management
Help Desk & Ongoing Support
Responsive remote support for the everyday issues that slow your team down.
- Desktop & software troubleshooting
- Office & printer support
- Performance optimization
IT Advisory & Security
Practical guidance on hardware, licensing, and security best practices, grounded in your budget and priorities.
- Security best-practice review
- MFA & hardening guidance
- Budgeting & vendor coordination
Focused IT Support, Done Right
Shock Technology Group handles the IT small businesses actually need — endpoint management, Microsoft 365 administration, and help desk support that doesn't leave you on hold. Based in Northeast Ohio, working on-site or remote.
Right-Sized For Small Teams
Support scaled to your business, not enterprise overhead you don't need.
Straightforward Pricing
Hourly and project-based rates, quoted upfront — no bloated contracts or hidden fees.
Consistent, Reliable Support
You always know who you're working with — never a rotating support queue.
Get In Touch
Share a few details about your setup and current challenges, and we'll follow up with next steps.